Need Help?
Need Help?
Membership & Payments
How do I cancel my membership?
Once you join the membership you can cancel at anytime. Click here to visit the cancellation page.
How do I pause my membership?
Once you join the membership you can pause at anytime. Click here to fill out the form to pause your membership.
How do I update my payment information?
You can update your payment information, change your email, update your password, and see your charge history in the Customer Center.
How can I upgrade my membership to annual?
If you are a current Run Your Best Life monthly member you can upgrade to an annual plan at any time to take advantage of all the added benefits. Click here to upgrade your membership.
My annual membership is ending. How can I downgrade to monthly?
If you are a current Run Your Best Life member at the annual level and you would like to remain in Run Your Best Life on a monthly plan, you can downgrade to a monthly subscription before your next annual charge. Click here to downgrade your membership.
Coaching & Materials
How do I get coached live?
You can submit a coaching request here. Getting coached live can be one of the most transformative parts of this work.
I can't attend the calls live. When will the replays be posted?
We do our best to get the call recordings updated on the website within 24 hours of their completion Monday through Friday. You will find Up & Running calls posted to the pillar pages and Run Your Best Life Membership calls are added to the Call Replays tab.
How do I figure out when the next call is in my time zone?
Visit the Schedule page to access the call calendar. You can add the call to your Google Calendar by clicking on the date and Google Calendar will automatically convert the timezone for you. You can also use www.thetimezoneconverter.com to convert the time to your local time.
When are the dates for the calls posted?
Technology
I'm not receiving any emails.
We've noticed a deliverability issue with Comcast, Hotmail, Yahoo, and Outlook emails. If you signed up with any of those emails and would like to change it please email us at support@notyouraveragerunner.com and the team will help you out. If you are a Gmail user be sure to check your spam, social, or promotions folders and drag or move our emails into your inbox to make sure you can see them.
I'm having trouble joining the calls via Zoom.
If you are having any issues with Zoom itself, we recommend checking out their wonderful and detailed Help Center: support.zoom.us